Here is a professional and clear Refund & Returns Policy tailored for Uruk Palace, optimized for your B2B automotive business:
Effective Date: 01 January 2026
At Uruk Palace, we are committed to delivering quality products and long-term value to our global partners. This policy outlines the conditions under which refunds, returns, or replacements may be requested.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- Product received is damaged, defective, or incorrect (not as per invoice or agreed specification).
- Return request is made within 7 days of delivery date.
- Product is unused, in original packaging, and accompanied by the original invoice or delivery note.
- Return is coordinated through our authorized logistics partner (if applicable).
2. Non-Returnable Items
The following are not eligible for return or refund:
- Products damaged due to misuse, incorrect storage, or improper handling.
- Customized, branded, or made-to-order products.
- Products returned after the 7-day return window.
- Items sold under promotional or clearance terms unless faulty.
3. Return Process
To initiate a return:
- Contact our team via email at info@urukpalace.com
- Invoice number
- Photos of the product (if damaged)
- Reason for return
- Our support team will respond within 3 business days with instructions.
- Once the item is received and inspected, you will be notified of the approval or rejection of your return.
4. Refund Terms
Refunds are processed only:
- After inspection and acceptance of returned goods.
- Within 7–14 business days of return confirmation.
- Via the original payment method or credited to the customer’s account as per agreement.
Note: Shipping costs are non-refundable unless the return is due to our error.
5. Replacement Policy
In eligible cases, we may offer:
- Replacement of the defective item with the same or equivalent product.
- Partial credit or discount on future orders (for bulk clients).
- Shipping of replacements at our cost if the error was from our side.
6. Disputes & Liability
- Our liability is limited to the value of the returned product only.
- For international shipments, customs and duties are non-refundable.
- All disputes are governed under Iraq Law, and resolution will be handled through Iraq courts.
7. Contact & Support
For questions or assistance:
📧 Email: info@urukpalace.com
📞 Call: +964 781 241 3327
✅ Your Satisfaction is Our Priority
Fales Grand is committed to long-term partnerships built on trust, transparency, and service excellence. We stand by the quality of our tires, tubes, wheels, and batteries—and are always ready to support you
